Refund Policy

Last Updated: July 30, 2025

At Wonalrex, we are committed to providing high-quality educational courses and services. This Refund Policy outlines the terms and conditions under which refunds may be requested and processed for purchases made through our platform.

1. Course Enrollment Refunds

1.1 Standard Refund Period

Students may request a full refund within 14 days of course enrollment, provided that:

• No more than 20% of the course content has been accessed or downloaded
• No completion certificates have been issued
• The course was not purchased as part of a bundle or promotional offer with specific terms

1.2 Extended Access Courses

For courses offering lifetime or extended access periods exceeding one year, the standard 14-day refund period applies from the date of initial enrollment.

1.3 Subscription-Based Services

Monthly or annual subscription plans may be canceled at any time. Refunds for subscription services are processed as follows:

• Monthly subscriptions: Refund available within 7 days of initial subscription only, provided minimal platform usage
• Annual subscriptions: Pro-rated refund available within 30 days of initial purchase, minus any months of active access
• No refunds are provided for subscription renewals

2. Non-Refundable Items

The following purchases are non-refundable:

• Completed courses where a certificate of completion has been issued
• Courses accessed beyond the permitted preview threshold
• Downloaded materials, resources, or software provided as part of the course
• One-on-one coaching sessions or live training events once scheduled or completed
• Gift certificates and promotional credits
• Third-party services or products purchased through our platform
• Courses purchased during promotional sales explicitly marked as non-refundable

3. Technical Issues and Course Quality

3.1 Technical Difficulties

If you experience technical issues preventing access to course content, please contact our support team at [email protected] or call +65 6796 9988. We will work to resolve technical problems before processing any refund request related to technical access issues.

3.2 Course Quality Concerns

We stand behind the quality of our educational content. If you believe a course does not meet the advertised description or contains significant errors, please notify us within 14 days of enrollment with specific details. We will review your concerns and may offer:

• Access to alternative course materials
• Course credit for future enrollments
• Full or partial refund at our discretion

4. Refund Request Process

4.1 How to Request a Refund

To request a refund, please follow these steps:

1. Contact our support team at [email protected]
2. Provide your order number or enrollment confirmation
3. State the reason for your refund request
4. Submit your request within the applicable refund period

4.2 Processing Time

Approved refund requests are typically processed within 7-10 business days. Depending on your payment method and financial institution, it may take an additional 5-10 business days for the refund to appear in your account.

4.3 Refund Method

Refunds will be issued using the original payment method. If the original payment method is no longer available, please contact our support team to arrange an alternative refund method.

5. Promotional Offers and Discounts

Courses or services purchased using discount codes, promotional offers, or bundled packages are subject to the following conditions:

• Refunds will reflect the actual amount paid, not the original price
• Bundle purchases may only be partially refunded if specific terms allow individual course refunds
• Special promotional periods may have modified refund terms, which will be clearly stated at the time of purchase

6. Group Enrollments and Corporate Accounts

Refund terms for group enrollments, corporate training packages, or enterprise agreements may differ from individual course purchases. Such arrangements are governed by the specific terms outlined in the corresponding service agreement or purchase contract.

7. Cancellation by Wonalrex

In the event that Wonalrex cancels a course, live session, or service, enrolled students will receive:

• Full refund of all fees paid for the canceled offering
• Notification of cancellation via email to the registered account address
• Option to apply payment as credit toward alternative courses or services

8. Account Termination

If your account is terminated due to violation of our Terms of Service, no refunds will be provided for any active enrollments, subscriptions, or purchases.

9. Exceptions and Special Circumstances

We understand that exceptional circumstances may arise. Requests for refunds outside the standard policy terms will be evaluated on a case-by-case basis. Please contact our support team with detailed information about your situation.

10. Contact Information

For refund requests, questions, or concerns regarding this Refund Policy, please contact us:

Wonalrex
171 Chin Swee Rd
Singapore 169877
Email: [email protected]
Phone: +65 6796 9988

11. Policy Updates

Wonalrex reserves the right to modify this Refund Policy at any time. Changes will be posted on this page with an updated "Last Updated" date. Your continued use of our services following any changes constitutes acceptance of the revised policy. Refund requests for purchases made before a policy update will be governed by the policy in effect at the time of purchase.

12. Dispute Resolution

If you are not satisfied with the resolution of your refund request, you may escalate the matter by sending a detailed written complaint to [email protected] with "Refund Dispute" in the subject line. We are committed to addressing all concerns fairly and promptly.